Leadership Qualities - Leaders Have a Positive Attitude

When people hear statements like "have a positive attitude" or "think positively," many shake their heads thinking, "Sure, but they don't know what my life is like." Maybe not, but regardless of your life circumstances, you can and should, do your best to maintain a positive attitude.

Only the ignorant believe that life is to be problem- and challenge-free. Unfortunately, ridiculous thoughts like these are promoted more and more through non-mainstream thought influencers who maintain that if anything bad happens to you, then you must be a bad person - you must be attracting it. Life is filled with a variety of events. Whether they are good or bad depends on how you choose to look at things. The "good" or "bad" label comes from your interpretation and classification of something based on your beliefs, prior experiences, and attitude.

How many times have you heard someone say of a challenging life experience that it was the best thing that ever happened to them? I'm willing to bet that you've said that yourself. And, we're not talking about small life issues, but rather about ones that have had life-altering consequences.

Leadership Qualities - Leaders Have a Positive Attitude

Your attitude is a choice and one that you make every day. Think about the power that you have over your own happiness! That's the real secret of a wonderful life - you get to call the shots on how you're going to interpret it.

A positive mental attitude is an essential quality of a leader as it sets the tone for everything that follows. While a leader certainly experiences his or her share of disappointments, challenges, and hard times, it's imperative that the right attitude be communicated regularly and consistently to everyone.

The right mental attitude makes everything flow more smoothly. It offers a sense of welcome, it makes people want to open up and share, and most important, it's contagious! Great leaders have great attitudes.

What do you do to maintain a positive mental attitude? How does having this attitude affect your success as a leader?

"Leadership is practiced not so much in words as in attitude and in actions." -- Harold Geneen

Leadership Qualities - Leaders Have a Positive Attitude
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Tara Kachaturoff is the creator, producer and host of Michigan Entrepreneur TV, a weekly television talk show featuring business leaders and businesses from start-up to stellar. With over 15 years of experience in corporate finance in the tech sector, she now coaches executives, business professionals, and entrepreneurs on leadership, management, productivity, and personal branding issues. Tara is also the author of 21 Qualities of a Leader from which this article is excerpted. http://www.TaraKachaturoff.com

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Improve on Your Customer Service - The 5 Outstanding Qualities of a Service Superstar

Every once in a while we will cross paths with what I refer to as a customer service superstar. They are like diamonds in the rough. We never know when we will be served by one of these superstars. They are dispersed throughout the marketplace and look normal on the outside. But take a closer look and we will soon discover that these people are a breed apart from your average everyday customer service representative.

What is the secret that makes these customer service superstars win us over? What is their key in consistently giving each customer an outstanding service experience? One of the first and foremost secrets in their winning ways is that these superstars make their customers feel valued. These people simply treat each customer as if he or she was the most important person on the planet. Customers walk away feeling as if they were the owner of the organization.

Positive Attitude

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Customers soon recognize that these special people are living a life focused on others. This in turn makes each customer walk away feeling that the service was more than simply following a job description in order to receive a paycheck. If customer service superstars were to wear a tee shirt, the caption on the front would simply read, "It's not about me."

Improve on Your Customer Service - The 5 Outstanding Qualities of a Service Superstar

These customer service superstars are the best because they also understand the mindset of the customer. They are sensitive to the needs and feelings of what customers think as they walk through the door. These superstars have a way of understanding the customer and making their experience as enjoyable as possible. By understanding the customer's point of view, they also begin to capture new ways to make the service experience more pleasant. Let's now look at the five qualities that define these customer service superstars:

1. Superstars maintain a positive personality

The secret in offering great service is to stay away from an uninviting attitude. Having a positive attitude is a major key in providing each customer with a great service experience. These will always go together. Customers will want to return simply because of the attraction that a positive attitude creates. These customers will also want to return and tell others because of the positive memory of the service being offered. By being positive, these superstars make their customers feel welcomed and accepted.

Remember that the perception in the customer's mind is what really matters. If a customer feels that their service experience was below average, then it was below average. In reality we are in the customer perception business. This is why it is paramount that we periodically take an attitude check and maintain a positive atmosphere for our customers.

2. The superstars are enthused about serving

The poor service experiences that we remember are typically the result of being served by a person who lacked enthusiasm. This perception that the person was not excited to assist us made the overall experience below average. But our perception takes a complete turn when we feel that the person serving us was enthused during the whole process. It is important to remember that the secret is to show our customers that we want to assist them. One easy way to achieve this is to be enthusiastic about giving them our best service. This important key will instantly make customers walk away feeling that the service was outstanding.

3. The superstars know how to respond quickly

Because we live in a fast-paced society, our customers expect to be given quick and efficient service. Without this efficiency, the customer will more than likely walk away and remember the service as average. The goal should be to show that we respect our customers by simply respecting their time. The perception of the service will then automatically improve as a result of being quick and efficient during each transaction. Customers will then walk away not only feeling respected, but will more than likely rate us higher because of the efficiency of the service provided.

We will always appreciate service where we feel that the person serving us respected our time. The best memories of five-star service will consistently convey efficiency during the transaction. The service representative gave the impression that our time was valuable and swiftly took great care to quickly meet our needs. Remember this little gem and your customers will walk away and remember the service as being outstanding!

4. The superstars strive to be their best

Another feature of customer service superstars is their ability to excel in their chosen profession. They desire to be their best on the job by giving their customers outstanding service. Their work ethic stands out because of the motivation to perform at a higher level. These superstars do not need to be motivated from the outside. Their inspiration is driven from within.

It is a pleasure when I get the rare opportunity of being served by one of these customer service superstars. They always give the impression that they genuinely enjoy serving me. I leave with the impression that they truly enjoy their position. These experiences are a result of a person who simply gave 100% on the job.

5. The superstars are attentive

Comparable to being efficient with our customers, giving them attention also expresses that we care. By simply being attentive, we are telling our customers that they are important and deserve to be treated with respect. The power of giving attention is that it also conveys a certain level of respect. We must also remember that most customers enjoy playing this role because of the anticipated attention that they are hoping to receive.

Teach these five excellent traits into your training and begin to see your service improve instantly. Your team will begin to outshine the competition and your customers will also become your best advertisers simply because of the exceptional service received.

Improve on Your Customer Service - The 5 Outstanding Qualities of a Service Superstar

Cary Cavitt is a professional customer service speaker and has written several books on the topic, including Customer Service Superstars. He is available as a keynote speaker and for onsite seminars throughout the United States. Look for more customer service articles and authored customer service books at http://www.carycavittconsulting.com

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The Qualities of a Good Leader

To be a good leader means that you can inspire others to follow your example, willingly and cheerfully. A good leader will both inspire confidence and give a strong example of what we should aim for. These are the characteristics of a good leader.

1. Lead by example. If you wish your workforce to be hard working and diligent, it is important that you live up to your own ideals. There is a saying "I would never ask anybody to do something I wouldn't do myself". If your workforce see you arriving late and being unprofessional, it will make it much more difficult for them to follow your advice.

Positive Attitude

2. Humility. To lead we need to encourage others to act in a certain way. However, if we try to lead through our inflated ego people will not respect us. Rather than stressing your self, try to lead through stressing certain principles. People will be much more willing to follow a leader who embodies humility.

The Qualities of a Good Leader

3. Appreciate your Co Workers. To be a good leader, you cannot underestimate the importance of offering gratitude to those who are trying hard to do the right thing. If people get appreciation then it will definitely encourage them to continue doing the right thing. At the same time, our appreciation should be sincere. We should not flatter but look for something good a person has done.

4. Have a Clear vision. Often to lead you will need to overcome the resistance to change. If people have been doing something for a long time then they have an instinctive aversion to implementing new ideas. To introduce a new way of doing things you have to have the confidence and belief in the new way. People will definitely pick up on the belief that you have in your own vision.

5. Avoid arguments. If people criticize your approach, often the best thing to do is not get involved in arguments. You can listen to their criticism politely and thank them for their concern, but often the best approach is just to focus on the new approach; look forward and don't feel the need to defend yourself. This gives your vision certain nobility.

6. Listen to others. A good leader should try to feel part of his team rather than superior, if you listen to others, they will definitely appreciate it. Often you may find that your workers have good ideas that you can incorporate. Even if they have unworkable ideas, it is still worth giving the impression you value their opinions, even if they are not used.

7. Create a positive atmosphere. If you try to lead through creating a climate of fear, or competition, you will undoubtedly create problems. If you can lead whilst maintaining a positive attitude, it will definitely bear fruits in the long run.

8. Don't take yourself too seriously. There is no harm in admitting you can be wrong, or making a joke at your own expense. People will appreciate a leader who can admit a mistake; it is after all a human quality. But, just don't make a habit of it.

The Qualities of a Good Leader

R.J.A. Pettinger studied Politics and Economics and Lady Margaret Hall, Oxford University. He now works as an economics teacher in Oxford. He writes frequently on issues of personal development, economics and other areas of interest. He practises meditation under the guidance of Sri Chinmoy.

Richard's site on self improvement: http://www.srichinmoybio.co.uk/blog

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